Introduction
Thank you for choosing Nova Fitness Retreat (a trading name of IELTS Experts and Tours). By booking with us, you agree to the terms outlined below, designed to ensure a clear and respectful relationship between you and our team.
Bookings and Payments
To confirm your booking, full payment is required prior to arrival. We understand that plans can change—cancellations or booking changes must follow our refund policy. If you have questions, our team is here to help.
Cancellation Policy
Cancellations made more than 14 days before arrival will receive store credit valid for 12 months from the original check-in date. Refunds are not provided.
Cancellations made within 14 days of arrival, including no-shows and early departures, are non-refundable and not eligible for credit or transfer.
We strongly recommend purchasing travel insurance to cover unforeseen circumstances.
Participant Responsibilities
Your health and safety matter to us. Participants are responsible for disclosing any medical conditions and must arrange personal travel insurance. We also ask all guests to follow safety instructions and respect community conduct guidelines.
Liability Waiver
While we prioritize your safety and wellbeing, participation in physical activities carries some inherent risk. Nova Fitness Retreat cannot accept liability for personal injury, loss, or damage.
Program Changes
To ensure the best possible experience, we may occasionally need to adjust our programs, trainers, or class schedules. We appreciate your flexibility and understanding.
Intellectual Property
All content on our website and within the retreat—including text, media, and branding—remains the property of IELTS Experts and Tours.
Governing Law
These terms are governed by and interpreted in accordance with the laws of Vietnam.
Contact Us
For any questions or concerns about these terms, please contact us at: legal@novafitnessretreat.com